How did you become an instructor at your company?
I actually stumbled into being an instructor. I was a business and technical consultant for more than 6 years—and was growing tired of it. An opportunity opened up in the training department, and I was recruited for my product knowledge. I have been teaching ever since.
How has Information First's training department changed since you started there?
As much as some people want to embrace the “new style” of learning, which is on-demand and online, our product suite doesn’t warrant that. The tried-and-true best method to train our particular software is in-person, instructor led training. While virtual training definitely works, it is not our preferred delivery method. So in a sense, our department hasn’t changed that much.
"ReadyTech is just so easy to use. Things work without any effort."
How long have you been using ReadyTech’s solutions?
We have been using ReadyTech for about 10 years. I have seen many changes at ReadyTech—and they only get better and better.
Do you use ReadyTech’s instructor-led solution, self-paced solution or both?
We use ReadyTech’s instructor-led training solution including their hosted labs. Our students work in their own environments, hosted at ReadyTech. Instructors teach the theory, and students apply the practical.
Which tools/features do you use the most?
When teaching in the virtual environment, I like the ability to display and take over a student’s screen. This is great way to assist students. The fact that I can see a student’s screen at any time keeps students consistently participating. No one wants to be embarrassed, so they keep up with the labs.
What’s your favorite feature?
ReadyTech’s support team. From helping clients get connected to building images overnight, the support team is top notch. They are fast, timely and accurate. And the staff is very pleasant and available 24/7. The support team is what keeps me loyal to ReadyTech!
I remember a few years ago, I was working in Amsterdam and needed a new environment setup up. Thanks to the great support staff, I had a new server 2013 environment with Office and SQL installed by the next morning. The support team worked overnight—while I slept—and it was ready in the morning. Great support made that happen!
What advice would you give to a new instructor, just starting with ReadyTech’s solutions?
I am not sure what advice I could offer to a new instructor because ReadyTech is just so easy to use. Things work without any effort.
About Information First
Information First, Inc. helps companies manage information more efficiently, with reduced risk and cost. Whether companies are governed by DoD 5015.2, CFR 21 Part 11, Sarbanes Oxley, HIPAA, FOIA or other regulatory mandates, Information First’s solutions are tailored to an organization’s specific needs and constraints.
Information Technology & Services
Manassas, VA, United States